Frequently Asked Questions

 

OFFFIELD Enhanced Hydration is an Electrolyte, Vitamin, Adaptogen and Cannabinoid infused drink mix that is optimized to deliver speedy hydration and revitalizing nutrients more efficiently than water alone. Recent studies have shown that CBD is a great aid for reducing inflammation which is a key factor in exercise longevity. When combined with L-Theanine and B-Vitamins, our enhanced hydration product provides a great energy boost without the jitters so you can focus on your form, rather than your to-do list.
Mix one OFFFIELD Enhanced Hydration Stick into 8-16 ounces of cold high-quality water. We recommend using a reusable bottle that you can shake vigorously. After you shake it up, enjoy OFFFIELD right before or during your workout. You can even drink it on recovery days as it is a great aid for improving recovery time and re-hydrating.
Enhanced Hydration Mixes do not contain THC.
Athletic Energy Gummies do not contain THC.
High Performance Sports Drinks contain 5mg of THC* which will results in a positive THC test if consumed prior to testing (duration of time prior is based on metabolism, testing parameters, and other factors unique to testing and individual). OFFFIELD cannot advise on drug testing. Please check with your doctor, lab, or employer prior to consuming a High Performance Sports Drink if this may be a concern for you. 
* < 0.3% THC (hemp-derived)
CBD is the abbreviation for Cannabidiol. CBD is one of (at least) 120 cannabinoids found in the Sativa L. plant. 
CBG is the abbreviation for Cannabigerol. CBG is known as the "mother of all cannabinoids" because in the evolution of any cannabinoid, they all begin as CBG. CBG is a minor cannabinoid, and has become popular for it's complimentary effects to CBD. More clinical research is needed for CBG.
CBD and CBG works in conjunction with the body's natural Endocannabinoid System, responsible for the natural occurring "Runner's High" or "Exercise High." Making it the ideal companion for making your fitness routine more enjoyable. 
OFFFIELD Athletic Energy Gummies were designed for endurance athletes for both cardio activities and strength training. Delivering a higher dose of cannabinoids than our Enhanced Hydration, these are made for the long workouts. Offering the carbs you need to keep pushing, plus a small amount of caffeine (15mg per serving) derived from either Yerba Mate or Matcha. Athletic Energy Gummies are meant to be used 5 minutes before every 30 minutes of rigorous exercise.
CBD has been used regularly as a sleep supplement. However, there is a misconception between inducing sleep and aiding in sleep. Unlike other sleep aids (like melatonin) which induce sleep, CBD does not induce sleep. Many people claim that it provides a calming effect that is an aid for a good night's sleep. This is also helpful for exercise, without any drowsy feeling. We also combine L-Theanine and B-Vitamins in our Enhanced Hydration and High Performance Sports Drink formula to give you energy without the jitters, or Yerba Mate or Matcha in our Athletic Gummies.
Our products are designed for everyday use. But like anything else delicious in life - don’t overdo it. A 2011 review and 2017 updated study on the safety and side effects of CBD found that continuous use of CBD, even in high doses like 1,500 mg a day, is tolerated well by humans. A single serving of Enhanced Hydration mix contains 20mg of CBD. A single serving of Athletic Energy Gummies contains 50mg of CBD and 8mg of CBG. And a single serving of our Hihg Performance Sports Drink contain 5mg of hemp derived THC (less than .3% per serving), 10mg of CBD and 10mg of CBG. Both our Enhanced Hydration and Athletic Energy Gummies are non-psychoactive. The High Performance Sports Drink does contain psychoactive cannabinoids within the legal guidelines set forth by state and federal guidelines. So listen to your body and enjoy OFFFIELD as often as you like. If you are experiencing any health issues or concerns, make sure to consult with your primary care giver or doctor.
We only ship within the United States. Unfortunately, high quality products like ours are also highly regulated. For the time being, we do not sell our products in Idaho, Nebraska, Iowa, North Dakota, Mississippi and the District of Columbia. We feel hopeful they'll catch up to the rest of the country soon. Our shipping policies may change from time to time based on regulations in your location.
Standard Shipping is free for all orders over $65 USD, which is 4-8 Business Days via USPS, unless we inform you otherwise on our website or by email. If you are unhappy with your purchase for some reason, please let us know within 30 days at sup@offfield.com and we will do our best to resolve your concern.
For products that are backordered, shipping timelines will vary depending on product availability. To keep in line with regulatory and brand standards, packaging can be changed and updated that may not yet be reflected in the imagery seen on our site and product pages at the time of your purchase.
Merchandise Return: For products outside our Enhanced Hydration, Athletic Energy Gummies, High Performance Sports Drink and Trial Packs (Clothing, Merchandise, Accessories, etc.), our return policy is still aimed at making you happy but reflects the different nature of these products:
  • If you don’t love your item, you can return or exchange within 14 days of purchase.
  • To process a return, please email sup@offfield.com with your order number in the subject line.
  • Items must not be worn, washed or damaged. All items will be inspected by our quality control team prior to authorizing a return or exchange.
  • All sale items are FINAL SALE and cannot be returned, refunded or exchanged. This includes using a promotion code at checkout.
  • After 14 days, we will no longer accept returns or exchanges.
  • Customer is responsible for shipping fees on merchandise returns.
You can subscribe for just about anything these days. Why not OFFFIELD!? We offer an easy subscription program that you can pause, update or cancel. We call it the OFFFIELD Health Club. This is how it works, 5 days before your shipment you will receive an email from us that we’re preparing your order. You then have 48 hours to decide whether you want to skip the month. If you choose to skip, just reply back to the email with something simple like “skip” and we’ll take it from there.
Yes, CBD is federally legal. CBD is produced from the Sativa L. hemp plant and is legal to sell, procure and consume in the United States. This is based on the US Farm Bill, signed into law in December of 2018.
In compliance with the 2018 US Farm Bill, our broad-spectrum CBD contains less than 0.3% THC. CBD is a component of marijuana (one of the hundreds), by itself, it does not cause a “high.” According to a report from the World Health Organization, “In humans, CBD exhibits no effects indicative of any abuse or dependence potential…to date, there is no evidence of public health-related problems associated with the use of pure CBD.” However, everyone's body responds differently. For this reason, we encourage customers to be mindful of their experience when using OFFFIELD.
Our CBD is sourced from growers in the United States that offer the highest quality cannabinoids chosen specifically to compliment our products and exemplify the highest quality in ethical and sourcing practices. Specific product information regarding cannabinoids and testing can be found on the product page under the "Testing" tab.
OFFFIELD adhere to the FDA’s Good Manufacturing Practices (GMP), which offer several procedural guidelines, including those for cleaning and sanitizing equipment/facility areas, as well as personnel hygienic practices.
Our partners, in accordance with CDC and WHO guidelines, are working to ensure a safe and clean work environment, including increased sanitation, limited exposure between personnel and partners, daily health checks, work from home, and increased sick days.
Are you kidding me? Of course. We're as thirsty for press as you might be for our High Performance Sports Drink, lol. Slide into our inbox at press@offfield.com
Yes we do! We offer partnership opporutnities to select retailers that align with our mission and vision. If you'd like to know more, let’s talk. wholesale@offfield.com
We are always looking for partners that are interested in helping us bring happiness and health to everyone. If you want to create programs together centered around enjoyment and fun, let’s discuss: partners@offfield.com
Enhanced Hydration and Athletic Energy Gummies do not contain THC.
The High Performance Sports Drink contain 5mg of THC per serving/can of hemp derived Delta-9 (less than 0.3%). Thanks to new legislation and guidelines, our product meets the allowed amount of THC per serving. Since our goal is to achieve the "Runner's High" and not just get you blasted out of your mind with a high dose, it became a great opportunity for more athletes to try low-dose or micro-dose products like ours in their training. Since we are all built differently, in time we hope to develop products that are easily adjustable to provide the benefits to all athletes personal needs.
Sodium and sugar are the main ingredients when it comes to Hydration. They help with the osmosis process by delivering electrolytes into your system quickly. Sodium and sugar enhances water absorption in the body for faster, better hydration. Although many brands have opted in for "zero-sugar," in truth they are only substituting it with a high-intensity sweetener. We do not use any high-intensity sweeteners (such as stevia, monk fruit, or aspartame), instead with only use the optimal amount of Organic Cane Sugar to benefit the hydration process.
Glucose (sugar) is one of the key components in aiding hydration and maximizing the bioavailability of CBD. We minimized sugar in OFFFIELD to the smallest, optimal amount needed to help your body quickly absorb water and electrolytes. We’re not into sugary drinks, but we are into science.
OFFFIELD Enhanced Hydration and Athletic Energy Gummies should be stored in a cool, dry place. Although our High Performance Sports drink does not need refrigeration, it is best enjoyed cold and crisp. Try to avoid direct sunlight and extreme heat. When exposed to moisture or heat, the product may crystallize but is still effective and safe for consumption. Our packaging ensures that OFFFIELD is ready to go when and where you need it. Keep in it in your pantry or refrigerator, near your spin bicycle or drop it in your pack for a hike.
Nope. This happens naturally. Just mix the powder thoroughly into water. We do not use artificial flavors, colors, or sweeteners, that’s why crystallization may occur in rare circumstances. If that doesn't work, try pouring it in a bottle and give it a shake. Kind of like a shake weight. Remember those? Actually a good workout, just a little awkward.
Yes. All our ingredients can be stored in the freezer. But if you're talking about making some OFFFIELD popsicles, you'll want to mix it in with some water and other tasty ingredients. That sounds delicious actually. If you have any more great ideas, let us know: sup@offfield.com
As an online business focused on improving mental and physical health, we believe that it is important for us to spread positivity. Although it may be perceived as subjective, we moderate our chat boards, reviews, and social media to remove any disparaging comments that are considered derogatory. We value critique on the basis of improving our products and customer service. However, if we feel that commentary comes across as "troll-like," bullying, defamatory, or derogatory, we will take all necessary action available to us for the betterment of our customers and our brand. If you have any questions or would like to "vent" please do so through our email sup@offfield.com

What’s your Shipping & Return Policy?

Standard Shipping is free for all orders over $75 USD, which is 4-8 Business Days via USPS unless we inform you otherwise on our website or by email. If you are unhappy with your purchase for some reason, please let us know within 30 days at sup@offfield.com and we will do our best to resolve your concern.

For products that are backordered, shipping timelines will vary depending on product availability. To keep in line with regulatory and brand standards, packaging can be changed and updated that may not yet be reflected in the imagery seen on our site and product pages at the time of your purchase.

Merchandise and Apparel Return: For products outside our Enhanced Hydration, Enhanced Energy Gummies, High-Performance Sports Drink, High-Performance Energy Gummies, Offfield Labs, and Trial Packs (Clothing, Merchandise, Accessories, etc.), our return policy is still aimed at making you happy but reflects the different nature of these products:

  • If you don't love your item, you can return or exchange within 14 days of purchase.
  • To process a return, please email sup@offfield.com with your order number in the subject line.
  • Items must not be worn, washed or damaged. All items will be inspected by our quality control team prior to authorizing a return or exchange.
  • All sale items are FINAL SALE and cannot be returned, refunded or exchanged. This includes using a promotion code at checkout.
  • All Books are not eligible for return or refund.
  • After 14 days, we will no longer accept returns or exchanges.
  • Customer is responsible for shipping fees on merchandise returns

How do I track my package?

To track your OFFFIELD order, check your email for a shipping confirmation that includes a tracking link. If you don’t see it, check your spam or promotions folder. Still can’t find it? Send a message to sup@offfield.com, and we’ll assist you!

How long does shipping take?

Shipping times depend on the shipping option you choose. OFFFIELD offers three different shipping methods, and the exact delivery time for your order will be shown at checkout based on the option selected. This allows you to pick the shipping method that works best for your needs.

How can I change my shipping address to my OFFFIELD order?

If you need to update your shipping address or add an apartment number after your order is confirmed, please reach out to us at sup@offfield.com as soon as possible, and we’ll assist you with the change. Please note that once your order has shipped, we won’t be able to make any changes to the shipping details.

What is Route, and how does shipping protection work?

Route is a third party shipping protection service and a partner of OFFFIELD that offers coverage for lost, damaged, or stolen packages. When you opt for Route at checkout, you can ensure that if something goes wrong with your order during transit, you can easily file a claim for a replacement or refund. This gives you peace of mind, knowing your order is protected along the way!

Can I still get help if my package is stolen and I didn't opt for Route protection?

Theft has become an unfortunate reality for online shopping. That's why we chose Route as a great partner to resolve any issues.

If you didn't opt for Route at checkout, unfortunately, we are unable to offer protection for stolen packages. However, if your order was marked as lost or damaged, you can contact sup@offfield.com, and we will do our best to assist you. Please note that without Route protection, there is no guarantee of a resolution, as Route handles these claims directly.

How do I file a claim with Route?

To file a claim with Route, you have two options. First, you can access the link sent to you by the Route team via email. Alternatively, you can email sup@offfield.com, and we will assist you by filing the claim for a product replacement.

My package shows as delivered, but I haven’t received it.

Many times, an order is marked as delivered, but it’s delivered the following day. We recommend waiting two business days, and if you still haven’t received it, please reach out to us at sup@offfield.com, and we’ll get this sorted out for you.

Where does OFFFIELD ship?

We only ship within the United States. Unfortunately, high quality products like ours are also highly regulated. For the time being, we do not sell our products in Idaho, Nebraska, lowa, North Dakota, Mississippi and the District of Columbia. We feel hopeful they'll catch up to the rest of the country soon. Our shipping policies may change from time to time based on regulations in your location.

What's Your Subscription Policy?

You can subscribe for just about anything these days. Why not OFFFIELD!? We offer an easy subscription program that you can pause, update or cancel. This is how it works, 5 days before your shipment you will receive an email from us that we're preparing your order. You then have 48 hours to decide whether you want to skip the month. You can access your subscription through out Account Login portal by creating your OFFFIELD account. If you choose to skip, you can also reply back to the email with something simple like "skip" in the allotted time and we'll take it from there.

Where can I manage my subscription?

You can manage your subscription on our website. Simply click on the "LOGIN" option in our menu. Click on it, and it will redirect you to a page with the "Manage Subscriptions" option. Once you click that, you’ll receive an email with a link to access your page and manage your subscription.

What is CBD and CBG?

CBD is the abbreviation for Cannabidiol. CBD is one of (at least) 120 cannabinoids found in the Sativa L. plant.

CBG is the abbreviation for Cannabigerol. CBG is known as the "mother of all cannabinoids" because in the evolution of any cannabinoid, they all begin as CBG. CBG is a minor cannabinoid, and has become popular for it's complimentary effects to CBD. Recent studies have found that it can also reduce stress and improve short term memory.

CBD and CBG works in conjunction with the body's natural Endocannabinoid System, responsible for the natural occurring "Runner's High" or "Exercise High." Making it the ideal companion for making your fitness routine more enjoyable.

Won't CBD make me sleepy?

CBD has been used regularly as a sleep supplement. However, there is a misconception between inducing sleep and aiding in sleep. Unlike other sleep aids (like melatonin) which induce sleep, CBD does not induce sleep. Many people claim that it provides a calming effect that is an aid for a good night's sleep. This is also helpful for exercise, without any drowsy feeling. We also combine L-Theanine and B-vitamins in our Enhanced Hydration and High-Performance Sports Drink formula to give you energy without the jitters, or Yerba Mate or Matcha in our Enhanced and High-Performance Energy Gummies.

Will I test positive?

Enhanced Hydration Mixes do not contain THC.

Enhanced Energy Gummies do not contain THC.

High Performance Sports Drinks and High Perfomance Energy Gummies contain THC* which will result in a positive THC test if consumed prior to testing (duration of time prior is based on metabolism, testing parameters, and other factors unique to testing and individual). OFFFIELD cannot advise on drug testing. Please check with your doctor, lab, or employer prior to consuming the products if this may be a concern for you.*< 0.3% THC (hemp-derived)

Won’t CBD make me sleepy?

CBD has been used regularly as a sleep supplement. However, there is a misconception between inducing sleep and aiding in sleep. Unlike other sleep aids (like melatonin) which induce sleep, CBD does not induce sleep. Many people claim that it provides a calming effect that is an aid for a good night's sleep. This is also helpful for exercise, without any drowsy feeling. We also combine L-Theanine and B-Vitamins in our Enhanced Hydration and High Performance Sports Drink formula to give you energy without the jitters, or Yerba Mate or Matcha in our Athletic Gummies.

Will my gummies not work if they melt?

Although very very rare, OFFFIELD gummies do not lose their potency or effectiveness. It takes a considerable amount of heat to melt our gummies and we recommend storing in a safe cool place. The active ingredients remain intact, so the product will still provide the intended benefits. However, melting can alter the texture and make dosing less precise if the gummies fuse together. To fix this, simply place the melted gummies in the fridge to solidify them, then cut or portion them back into approximate doses. To prevent melting in the future, store them in a cool, dry place!

How and where should I store OFFFIELD?

OFFFIELD Enhanced Hydration, Enhanced Energy Gummies, and High-Performance Energy Gummies should be stored in a cool, dry place. Although our High-Performance Sports drink does not need refrigeration, it is best enjoyed cold and crisp. Try to avoid direct sunlight and extreme heat. When exposed to moisture or heat, the product may crystallize but is still effective and safe for consumption. Our packaging ensures that OFFFIELD is ready to go when and where you need it. Keep in it in your pantry or refrigerator, near your spin bicycle or drop it in your pack for a hike.

What is the shelf life of OFFFIELD products?

You can check the shelf life of each OFFFIELD product on the packaging, as it contains precise information about the product you’ve purchased. If you have any questions, please feel free to reach out at sup@offfield.com

I'm a journalist. Can we connect?

We sure can! Slide into our inbox at press@offfield.com

I'm a retailer. Do you offer wholesale?

Yes we do! We offer partnership opportunities to select retailers that align with our mission and vision. If you'd like to know more, let's talk. wholesale@offfield.com.

You can also check out our wholesale page at the bottom of this page. In the "Wholesale" tab, you'll find a direct link to our partner website, AIRGOODS, a wholesale marketplace for specialty food and beverage stores. AIRGOODS also offers great benefits like Buy Now, Pay 60 Days Later, Free Shipping for 1 Year*, and $100 to spend on your first order* for new buyers! (Subject to change)

I’m an athlete, coach, trainer or instructor. Can I help promote?

We are always looking for partners that are interested in helping us bring happiness and health to everyone. If you want to create programs together centered around enjoyment and fun, let’s discuss: partners@offfield.com

Code of Conduct

As an online business focused on improving mental and physical health, we believe that it is important for us to spread positivity. Although it may be perceived as subjective, we moderate our chat boards, reviews, and social media to remove any disparaging comments that are considered derogatory. We value critique on the basis of improving our products and customer service. However, if we feel that commentary comes across as "troll-like," bullying, defamatory, or derogatory, we will take all necessary action available to us for the betterment of our customers and our brand. If you have any questions or would like to "vent" please do so through our email sup@offfield.com